Our procedures and policies outlined below only apply to purchases made online at Blazerfarmz.com. Due to the nature of aroniaberries being a semi- perishable item, Blazerfarmz.com does not accept any returns on any frozen berry products. We value you as our customer and hope our policies assist you in the event of a problem.Returns - If you experience a problem contact us at Blazerfarmz by emailing: email@example.com to communicate your issue. If your return is approved you will be supplied back a return merchandise authorization (RMA) number to identify your package. Note: No refunds or exchanges will be authorized if this step is not completed. Once approved, appropriately package your items and ship it back to us at:
Attn: RMA # ( supplied no .)
P.O. Box 212
Amity, MO 64422
Please make sure to provide us both the customer order on your packing receipt, the (RMA) number provided and a phone number s o we may effectively process your request. All shipping charges are non-refundable.
Since Blazerfarmz uses Google Checkout as our third party e-commerce provider we do not retain any credit card numbers, so no returns will be credited back to your credit card. All authorized returns will be sent via a refund check for the exact amount from Blazerfarmz, LLC and issued only to the initial purchaser with same shipping address provided that all prior transactions are complete. Any reimbursements processed as a matter of policy are delayed.
Blazerfarmz reserves the right and it is our sole discretion to reject any return that does not comply with any or all of our requirements. In addition to protect us from fraud at any point during the return process, we retain the right to deny any and all returns or refunds on abnormally large orders or seem unusual in any way. We consider suspicious orders ones that may have a different billing and shipping addresses and orders that originate from high-risk countries.
Damaged Goods - In the event you receive a Blazerfarmz product which has been damaged, please following the instructions, below:
1. If you receive the package and can clearly see the outside of the packing container has significant damage, reject the shipment.
2. If a package was delivered while you are away and you can clearly see the outside of the package has significant damage, note it on the bill of lading. After notating the damage on the bill of lading, Contact the shipper ie: UPS, Fedex, USPO directly as to how to proceed.
3. We want to know that you package arrives in good condition. Be sure to contact us immediately by e-mailing us at: firstname.lastname@example.org to begin any claim process.
To ensure that you receive the correct product that you are looking to purchase, Blazerfarmz.com lists all product descriptions as accurate as possible. If you have any questions regarding a product, please email a customer service representative at email@example.com before you place your purchase.
If it has been found that you received the wrong item and it was our error then contact us within 48 hours of receipt of the delivery. At that point, a blazerfarmz.com representative will issue a (RMA) number and email you a return lable in pdf form for the goods to be boxed and returned to our processing center via UPS .
If it has been found that you received the wrong item and it was a customer error then contact us within 48 hours of receipt of the delivery. At that point, a blazerfarmz.com representative will determine if we can issue a Return/Exchange. If approved, a (RMA) number will be issued for you to return the wrong items to:
Attn: RMA # ( supplied no .)
P.O. Box 212
Amity MO 64422
Note: Depending upon the product ordered, it may be a perishable item which is non-returnable. We suggest that you do not open the package of the incorrect item received as we cannot process it as Return/Exchange. Any claims made after the 48 hour time-frame shall be null and void. Also, note that our Return policy is null and void if the customer: 1.) Is not available to accept the package on the scheduled delivery date via expedited air shipping services. 2.) Shipper Exception - "beyond shipper control" is issued. 3.) Customer Errors - packages that are delayed, lost as a result of submitting the wrong address or zip code.